AmEx Platinum Concierge Service: Guide

All AmEx Platinum credit card holders can get free help through access to the concierge service from American Express. However, to use this benefit, you need to obtain this payment tool, which means meeting high banking standards and being ready to pay $695 per year for card maintenance. If you already have this card and a bank account, you can take advantage of the American Express Platinum card concierge service to save time and enjoy a variety of premium benefits.

Below, we'll explore the features of this service, its unique capabilities, and the benefits exclusive to high-tier cardholders. This guide will help you maximize the advantages and get the most out of the service.

What is the Amex Concierge?

The AmEx Concierge acts as your personal assistant, whom you can turn to for help or delegate certain tasks specified by the service's terms. For example:

• Ordering a service;
• Making a purchase;
• Booking a hotel room, tickets, and more;
• Arranging a gift for delivery;
• Carrying out a number of other operations on your behalf.

Best of all, this service is completely free for AmEx Platinum and AmEx Business Platinum cardholders. Therefore, you do not pay any fees even if you cancel an order or don't make a purchase. The service is funded by American Express and their salary is partially derived from the cost of maintaining Platinum cards.

How to Use the Amex Platinum Concierge

To access the American Express Concierge service, you must meet certain conditions, specifically:

• Hold an AmEx Platinum card;
• Have an AmEx membership account;
• Know your request when contacting the concierge.

Once these conditions are met, the concierge can help you with the following tasks:

• Making reservations;
• Buying tickets;
• Shopping;
• Travel inquiries.

Let's go through these services in more detail so you know when to turn for help to a concierge.

Making Reservations

The American Express concierge can book for you:

• Restaurant or café tables;
• Rooms at a five-star hotel/motel, parking spaces, and waiting lounges;
• Appointments at clinics or government institutions;
• Sessions with publishers, authors, and government representatives;
• Spa or beauty salon appointments;
• Time and place for entertainment, such as a tennis court;
• Sports facilities and gyms.

These are just examples. The concierge can handle an even broader range of booking requests, not limited to local establishments, helping you save valuable time.

Buying Tickets

The AmEx travel concierge can efficiently assist with booking various types of transportation and more, including:

• A ticket for a bus, flight, and both international or local routes. Just provide your destination and preferred boarding location;
• Tickets for concerts, exhibitions, or any event requiring advance reservations;
• Car or limousine rentals with drivers;
• Flight rebooking flights, and more.

In fact, the list of services isn’t limited to these examples. For more details, visit the American Express service page dedicated to the concierge.

Shopping and Gifts

The AmEx Platinum concierge can even handle purchases and track their deliveries for you. For example:

• Reserve the latest brand products, such as pre-ordering new iPhone models;
• Find rare items from retailers or direct suppliers;
• Handle the purchase, exchange, or return of goods;
• Manage the delivery process from start to finish;
• Track new products that interest you and reserve them if needed.

This service saves you time and reduces the risk of extra costs, as the concierge only charges for the reservation, purchase, and delivery, with no additional fees for their assistance.

Travel Inquiries

The American Express Platinum travel concierge acts as your personal assistant during travels. Their services include:

• Searching for and purchasing tickets for land, sea, or air travel;
• Booking lounges, relaxation zones, and rooms;
• Renting cars and drivers in specific regions;
• Ordering travel insurance policies;
• Planning trips, including return flights.

This way, the concierge frees you from the routine tasks that would otherwise take up significant time and effort. Since these services are already included in the card's service rate, consider them part of your annual banking benefits.

How Do I Maximize the Amex Platinum Concierge?

To get the most out of the AmEx concierge service, regularly use it for:

• Dinner reservations;
• Purchasing flowers and other gifts;
• Home assistance.

Remember, there’s no charge for the specialist's help, and they cannot refuse your requests. In fact, the concierge can act as your personal assistant almost 24/7.

Dinner Reservations

If you frequently visit restaurants or other dining establishments, have the concierge reserve tables for you daily or order meals at a specific time at your favorite restaurants.

For example, you can create a list of your favorite cafés or special venues where you like to unwind during the week or on weekends. Then, simply provide the concierge with a plan, and you’ll receive updates on your reservations via email, phone calls, or messaging apps. Imagine how much time you'll save by delegating dinner reservations to the concierge without spending a cent.

Flowers and Gifts

The American Express travel concierge offers a wide range of services. Therefore, it’s worth utilizing them to fully experience your premium status as an AmEx Platinum cardholder.

If your loved one's birthday is coming up, and you need to choose a thoughtful and valuable gift, simply delegate this task to the concierge. They will select an appropriate item based on the recipient's preferences, handle the packaging, and ensure it’s delivered with a personal greeting.

Help at Home

Need assistance with household matters? While the AmEx concierge won’t clean your house, they can find and arrange services that meet your current needs, all without charging you a cent.

For instance, if your house’s foundation is sinking, the roof is leaking, or there are issues with the utilities, instead of spending your own time searching for a contractor to carry out repairs, you can delegate that task to the concierge. In some cases, you may even receive a turnkey service, where your representative oversees the contractor's work.

How To Contact the Amex Platinum Concierge

How to use the AmEx Concierge? As a Membership program participant and Platinum cardholder, all you need to do is request assistance from a specialist (you'll typically be assigned a personal concierge). To do so, simply call 800-525-3355 or the number listed on the back of your card. The support center will connect you with a manager who will take your request and handle it accordingly.

Want to learn more about AmEx concierge services? Visit the official American Express page using the provided link.