How to Delete Your Payoneer Account: A Step-by-Step Guide
Payoneer is a convenient, affordable, and easy-to-use payment service that also supports international transactions. However, despite all of its benefits, the service may sometimes come short of what you need. One day, you may wake up and think about closing your Payoneer profile because you no longer use it and don’t want to pay the maintenance fee. The most common reasons to do so include:
- Switching to a different payment provider that you find more user-friendly or suitable for your individual and/or business needs.
- Dissatisfaction with Payoneer’s services or customer support.
- Avoiding the annual maintenance fee. Inactive Payoneer accounts are charged $29.95 every 12 months, so closing one you no longer use is a good idea.
- Concerns about personal data. Even though Payoneer is a secure platform, it is better to delete your personal information if you don’t use the service to minimize the risks.
- Finding transaction charges and exchange fees too high.
If you have no plans to continue using this payment solution, you probably want to know how to deactivate a Payoneer account for good. In this article, we’ll discuss the steps you should take before closing your account and a step-by-step guide on how to do so.
Information to Consider Before You Delete Your Payoneer Account
Before we discuss how to cancel a Payoneer account, let’s review what happens after you delete it. There are some facts about Payoneer account policy that may influence your decision. Here is what you should consider:
- If you have any funds left in your account, you won’t be able to access them, so make sure to check your balance before proceeding any further.
- You won’t be able to create a new Payoneer account using the email and funding sources you used for the closed one.
- It may take several days for your request to be reviewed.
- Your personal information, including transaction history, will be kept on Payoneer’s servers for some time after your account has been deleted, as this is required by law.
Close Your Payoneer Account with This Step-by-Step Guide
Here are the steps you need to take to delete a Payoneer account without creating any additional complications:
Deal with pending transactions and withdraw money
Before deleting your Payoneer account, withdraw any funds to your bank account. Keep in mind that your balance will be inaccessible once the account is deleted! Next, you should deal with pending transactions by either completing or canceling them.
Submit an online form
Payoneer is a straightforward and easy-to-use payment platform, and its account closure process is no exception. The service uses a simple online form you can fill out on the platform’s official website.
You’ll be required to provide:
- Your full name, birthdate, and contact email;
- Your reasons for closing the account;
- The last 4 digits of your bank account or the card linked to your profile.
You can also leave any feedback you want to share in the text window.
Get in touch with customer support
Another way to close your account is to send a direct request to customer support. You can do so from your Payoneer profile:
Sign in to your Payoneer account.
Go to the “Help” tab at the top right and choose “Support Center – Home” from the list.
Select “My Payoneer Account” and click “Close/Reopen Account” in the panel on the left.
Choose “I wish to close my account” and read the precautions.
To proceed, you should click the “Contact Us” button and complete a feedback form, for which you’ll be required to provide your reasons for doing so.
- The last step is to click “Submit.” Your request will be sent to customer support.
Get your account deletion confirmation
After you send a request to customer support, it will be reviewed and approved. You should receive a confirmation letter to the email that you have linked to your account. In most cases, your account will be closed in a few days. If there are any issues, the support team will reach out to you.
In the case of a blocked account, you will also have to send a form to customer support. You may be asked to provide additional personal data and documents to verify your identity.
Conclusion
How to delete a Payoneer account permanently? As you can see, the process is very straightforward. The most important part is to ensure that you don’t have money left in your account, as the funds will be lost once it is disabled.
Besides, you should think twice about your decision, as you won’t be able to create a new account using the same details (email, funding source, etc.). In other words, you should weigh your options and find a convenient substitute before researching how to close a Payoneer account.
FAQ
Can I reopen my Payoneer account after deleting it?
No. If you decide to deactivate your Payoneer account, it will be permanently closed, and you won’t get an opportunity to reopen it.
Will deleting my Payoneer account affect pending transactions?
You won’t be allowed to delete an account with any pending transactions. Before you take the steps mentioned in our guide, you should make sure such transactions have been either canceled or completed.
What are the alternatives to Payoneer if I decide to delete my account?
If you want to learn how to delete a Payoneer account, you likely need an alternative payment service. The best options on the market are PayPal, Skrill, Wise, and Neteller.
Can I delete my Payoneer account and create a new one?
You can create a new Payoneer after deleting the old one, but you should keep in mind that you won’t be able to use the same email and funding sources.
How many Payoneer accounts can I have at once?
According to Payoneer’s Terms of Service, a person can only have one account. If you open several at once, the service will deactivate or suspend all of them. If you require more than one account, you should contact customer support and try to negotiate a solution.
Does Payoneer charge for inactive accounts?
Yes. Payoneer has an annual account fee of $29.95, which is charged when a person receives less than $2,000 (or equivalent in other currency) in payments over 12 months. That is a good reason to close a Payoneer account you’re no longer using.
Can I get my money back if I delete my Payoneer account with funds in it?
Unfortunately, no. Payoneer warns users that their funds will become inaccessible if they delete their accounts without first withdrawing the money. If you’ve lost your money this way, you should contact customer support at the service.
