How to Delete Your Payoneer Account: A Step-by-Step Guide
Payoneer is a convenient payment service for numerous reasons, including its affordability, simplicity, and the fact that it can be used for international transactions. However, it still won’t be suitable for everyone. One day, you may wake up and wonder, ‘How can I delete my Payoneer account?’ because you no longer need it. Some of the most common reasons for this decision include:
- Switching to a different payment tool that you find more user-friendly or suitable for your individual and/or business needs.
- Dissatisfaction with the provided services or customer support.
- Not wanting to pay an annual maintenance fee. Inactive Payoneer accounts are charged $29.95 every 12 months, so closing an unused one is a good idea.
- Concerns about personal data. Even though Payoneer is a secure platform, it is better to delete your personal information if you don’t use the service to minimize the risks.
- Finding transaction charges and exchange fees too high.
Regardless of why you no longer want to continue using the payment solution, it is important to know how to deactivate a Payoneer account the right way. Here, you can find out what you need to do before you close your account and a step-by-step guide on how to delete an account.
Information to Consider Before You Delete Your Payoneer Account
Before we discuss how to cancel a Payoneer account, you should be aware of what happens after you delete it, and some other nuances about payoneer related to account deletion, as this may influence your decision. This is what you should consider:
- If you have some funds left, you won’t be able to access it any longer, so make sure you don’t have any remaining money on the platform.
- Your transaction history will be deleted, so we recommend taking screenshots or saving this information another way.
- You won’t be able to create a new Payoneer account using the same email you had for the closed one.
- It may take several days for your request to be reviewed.
- Your personal information will be kept on Payoneer’s servers for some time after your account has been deleted, as this is required by law.
Close Your Payoneer Account with This Step-by-Step Guide
Do you ask yourself, “How do I delete my Payoneer account without any complications?” These are the steps you should take:
Deal with pending transactions and withdraw money
Before you delete an account on this payment platform, withdraw any funds to your bank account. You should remember that the money you have left will be inaccessible once it is deleted. Next, you should deal with pending transactions by either completing or canceling them.
Get in touch with customer support
The Payoneer deletion process involves sending a request to customer support:
Sign in to your Payoneer account with your password and a code if you enabled two-factor authentication.
![Sign in to your Payoneer account]()
Go to the “Help” tab at the top right and choose “Support Center – Home” from the list.
![Go to the “Help” tab]()
Select “My Payoneer Account” and click “Close/Reopen Account” in the panel on the left.
![Select “My Payoneer Account” and click “Close/Reopen Account”]()
Choose “I wish to close my account” and read the precautions.
![Choose “I wish to close my account”]()
To proceed, you should click the “Contact Us” button and complete a feedback form where you state why you want to close it.
![Click the “Contact Us” button]()
- The last step is to click “Submit.” Your request will be sent to customer support.
Get your account deletion confirmation
After you send a request to customer support, it will be reviewed. You should receive a confirmation letter about your request to email that you have attached to your account. In most cases, it will be successfully closed in a few days. If there are some issues, the support team will reach out to you.
In the case of a blocked account, you will also have to send a form to customer support if you can sign in. You may be asked to provide additional personal data and documents for identity verification.
Conclusion
As you can see, the question, ‘How do I delete my Payoneer account permanently?’ has a simple answer. The most important part of the process is to ensure that you don’t have money left, as the funds will be lost if you close the account without withdrawing them.
Besides, you need to be confident that you want to delete it, as you won’t be able to create a new one with the same details (email, funding source, etc.) again in a few days. For this reason, it’s good to wait some time before seeking how to close your Payoneer account to weigh your options and find a convenient substitute.
FAQ
Can I reopen my Payoneer account after deleting it?
Yes. It’s possible to reopen an account by contacting customer support and providing information, such as your full name, address, and date of birth.
Will deleting my Payoneer account affect pending transactions?
You won’t be allowed to delete it with pending transactions. Before you take the steps mentioned in our guide, you should make sure such transactions have been either canceled or completed.
What are the alternatives to Payoneer if I decide to delete my account?
If you are looking to learn how to remove a Payoneer account and decide to complete the steps, you may need an alternative service. Some of the best options on the market include PayPal, Skrill, Wise, and Neteller.
Can I delete my Payoneer account and create a new one?
You can create a new Payoneer after deleting the old one, but you should keep in mind that you won’t be able to use the same information, such as your email and funding sources.
How many Payoneer accounts can I have at once?
Payoneer’s Terms of Service state that you can only have one open with the same identity. If you open several at once, you should be aware that this will lead to the closing or suspension of all of them. If you require more than one account, you should contact customer support so they can offer a solution.
Does Payoneer charge for inactive accounts?
Yes. Payoneer has an annual account fee of $29.95, which is charged when a person receives less than $2,000 (or its equivalent) in payments over the 12-month period. You should consider closing a Payoneer account if you don’t plan to use it to avoid paying the fee.
Can I get my money back if I delete my Payoneer account with funds in it?
Unfortunately, no. Payoneer warns users that their funds will become inaccessible if they delete their accounts without withdrawing money first. If you find yourself in this situation, you may try to contact customer support to see if this problem can be resolved.
