Payment systems

How to Unfreeze a Frozen Venmo Account: A Complete Overview

Irina Tsymbaliuk
Unfreeze a Frozen Venmo Account

If you frequently use online payment apps for sending and receiving payments, seeing your Venmo account frozen is among the most unpleasant surprises you can encounter. This can happen for a few different reasons, from a simple failed payment to more complex issues.

Is your Venmo account suspended, and you don’t know what to do? In this article, you can learn the possible reasons for suspension, steps to fix the situation, and some tips to prevent this from happening again.

Why Is Your Venmo Account Frozen?

“I don’t understand why my Venmo account is frozen!” Frankly speaking, that’s quite a common issue. It can happen in several situations:

  • Failed payment. The failure of a recent transaction you made from a bank account may trigger a temporary suspension. Transactions may fail to go through because of insufficient funds or because you exceeded the number of ACH transfers;
  • Terms of service violation. Another reason has to do with breaking the app’s terms of service. If an individual performs transactions that are deemed illegal, the account will be suspended;
  • Suspicious activity. The service may freeze your account even if you don’t do anything wrong, but some unusual activity was detected. For example, there may be too many transactions happening in a short time. In other cases, your profile may be frozen to protect your cash from scammers;
  • Identity verification failure. If this mobile payment service requires you to provide verification information, such as your SSN or date of birth, and you fail to do so, you may also face account suspension.
Venmo Account Frozen

The consequences of a suspended Venmo account include the following:

  • You will not be able to make any transactions, which is highly inconvenient if you are an active user. You also can’t receive money from anyone;
  • You will either lose all access to funds, or it will be limited;
  • If you use the mobile payment service for bill payments, or you need to quickly return money to someone, the suspension will definitely cause some stress.

It is best to know how to unsuspend your Venmo account as soon as possible to avoid a negative impact on your finances.

Unfreezing Your Venmo Account in a Few Steps

To bring a personal account back to life, you need to take some steps depending on why your account was frozen in the first place.

If your profile got suspended because there was a failed payment due to the lack of funds in your account, you need to do the following:

  • Go to the official website, specifically the “Add Funds” page;
  • Under “Add funds from your bank account,” you can choose an appropriate payment option from the list;
  • Select whether you want to pay your negative balance using your bank account or a debit card. Note that a credit card won’t be accepted for this;
  • Type an amount in the corresponding field. The amount should be at least equal to your negative balance;
  • Click on the green “Transfer (amount) now” button at the bottom;
  • You can check the payment status by clicking on “Account Recovery Payment” in your transaction history.

Keep in mind that if you send funds using a bank account, the processing may take up to 5 days. Once the balance payment is confirmed, your profile will be unsuspended.

Unfreezing Your Venmo Account

If this is not your case, and you still need to know how to unfreeze Venmo, you can contact customer support. To do this online from your device, you should:

  • Open the Help Center;
  • There, you can click on “Contact Us” and select “Other;”
  • Next, you need to write a reason for sending your request in a subject field;
  • In the description, make sure to provide your details (username, full name, phone number, email address) and explain that faced suspension and why, if you know;
  • You should then click “Submit.”

A support team representative will contact you in up to 48 hours, and you will need to follow the suggested steps. Another way to contact support is to call them directly at (855) 812-4430 from 8 AM to 8 PM CT every day.

To make sure that you won’t have to recover your account again in the future, there are some things you should do:

  • Don’t share any of your login info with anyone to prevent identity theft;
  • Enable two-factor authentication to maximize security;
  • Even if you have a reliable password, you should still update it regularly;
  • Avoid performing a lot of transactions at once so that your activity is not deemed suspicious.

By following these instructions, you will minimize the chances of your account being suspended by the payment service. And for beginners, we've already talked about venmo define, how to use it, and how to download venmo in our published articles.

Final Thought

Millions of people use Venmo for receiving and sending payments, so when your account gets suspended, it is far from pleasant. Still, it’s not the end of the world, as when you know how to unfreeze a Venmo account, you can make it work again in no time. If the reason for the suspension is a failed payment, you can simply pay what you owe, and your account will be restored. If your situation is more complex, we recommend contacting support.


How long does it take to unfreeze a Venmo account?

If the suspension is due to a terms of service violation, the support team will have to check your account. This process will take 2-5 days on average, but can also take longer. If the reason for suspension is a failed payment, your account will be up and running once you pay off the owed amount.

What are the common reasons why a Venmo account gets banned?

The most common reason for a suspended Venmo account is a payment failure. However, your account may also get frozen if there is any suspicious activity, security concerns, or any other terms of service violations.

How do I contact Venmo support?

To contact the support team, you may visit the official website and fill out the contact form in the “Contact Us” section. Alternatively, you can go to the “Get Help” section in the app’s settings and choose to send an email, open a chat, or call. You can call the support representatives at 855-812-4430 from 8 AM to 8 PM CT every day.