Payment systems

How to Delete Your Zelle Account: A Step-by-Step Guide

Irina Tsymbaliuk

Zelle is an instant transfer service offering the convenience and swiftness of cashless payments. Unlike standalone mobile payment apps, though, Zelle is often embedded into banking apps, making users sign up via their banks. Hence, many users are not quite sure how to remove Zelle from a bank account when they look to switch to a different payment platform or simply no longer require the service.

We’ve made a comprehensive guide on how to cancel a Zelle account and cover the necessary steps and precautions to ensure a maximum smooth account deletion process.

How to Delete a Zelle Account in the App

While often connected to banking accounts, Zelle can be operated through an independent app as well. Yet, by deleting the app from your gadget, you won’t cancel your Zelle profile. Your enrolled email and enrolled phone number will still be linked to your active account.

Before you remove the app from your phone or tablet, you should delete your profile first. Here is how to close a Zelle account using a mobile app:

  • Enter the app and navigate to “Settings” in the menu or profile section;
  • Find the option “Delete Account” in the settings management section;
  • After selecting deactivation, the app will ask for confirmation. This is a crucial step to ensure to remove your Zelle account permanently;
  • You may also need to follow additional prompts to complete the deletion process. This could involve confirming your identity or providing a reason for account deletion.

After you finish the last step, your account will be deleted pretty much instantly. However, if you have any doubts or encounter any issues during this process, it's advisable to reach out to Zelle's customer support for assistance. You can do this by giving them a call at 1-844-428-8542.

How to Disconnect Zelle From a Bank Account

If you initially signed up for Zelle through your bank or credit union, you’ll basically have two options for how to delete your Zelle account. While some financial institutions will allow you to unsubscribe directly from their app, others might require you to call their service line to disconnect your Zelle profile from the bank account.

Since banking apps, website interfaces, and internal regulations vary, here is a standard algorithm for how to unenroll from a Zelle account with the financial institution:

  • Open your banking app and find the Zelle tab in it.
  • Find the "unenroll" or something similar to this option within the tab and click on it.
  • Depending on the app, you might be asked for confirmation. Follow the instructions to finish the unenroll process.

If you couldn’t find an option to disconnect your Zelle account, then you need to contact them directly:

  • Contact your bank or credit union: Begin by reaching out to your financial institution through their customer service channels. This could be done via phone, email, or by visiting a branch in person;
  • Request Zelle account cancellation: Clearly communicate your intention to delete your profile. Provide any necessary information they may ask for to verify your identity;
  • Follow bank-specific procedures: Each financial institution may have its own specific procedures for handling Zelle account deletions. They may guide you through their internal process or provide you with a link to initiate the removal;
  • Verify deletion completion: Once the process is initiated, it's advisable to verify with your bank or credit union that the account deletion has been completed successfully. This will provide you with peace of mind that your profile has been duly deactivated;
  • Monitor for confirmation: Keep an eye out for any confirmation emails or messages from your financial institution regarding your Zelle account deletion to make sure you have official documentation of the account closure.

Removing Your Contact Info From Zelle

If you rather wonder how to change or delete your contact information in the service than how to remove a Zelle account, the process is quite straightforward. Whether you’ve signed in through the independent app or the bank’s website, there normally should be an option for modifying or editing your data.

To unregister your enrolled phone number, access the “Contact Info” section in the app or website settings and locate the “Edit” or “Change” option. Notably, to continue using the Zelle service and remove the current phone number, you’ll have to connect a new number to your account. This procedure might require additional verification through the code sent to your old number. Should you misplace it for some reason, contact your bank or Zelle support service for assistance.

To disconnect or delete your enrolled email, you should stick to pretty much the same algorithm as that for the phone number. Again, if something goes wrong and you fail to modify or remove the email currently linked to your Zelle profile, feel free to contact their helpline for additional instructions.

Always verify any changes to your contact information to ensure accuracy and prevent potential issues with transfers.

Final Thought

Created with customer needs in mind, Zelle makes contactless money transfers accessible and easy. Likewise, both the sign-up and account deletion processes are simple and straightforward. By following the above-mentioned instructions, you won’t have to search high and low for how to deactivate your Zelle account and will be able to delete it without a hassle.


What is Zelle, and how does it work?

Zelle is a digital payment platform enabling fast and convenient money transfers between individuals, making it a popular choice for splitting bills, repaying loans, and other peer-to-peer transactions. To use Zelle, you need to register with a US bank or credit union that supports it. You can also use the Zelle app separately, but only within the US.

How can I find out if my bank or credit union supports Zelle?

The easiest way to check is to go to the official Zelle website at and search by your bank’s name. Besides, If your financial institution supports Zelle, you can access the service directly through your bank's mobile app or online banking platform. It will pop up on the service list. Similarly, if at some point you wonder how to delete a Zelle account, you’ll be able to do it via the bank’s app.

What happens to my transaction history and pending payments after I cancel my Zelle enrollment?

In most cases, your transaction history will still be accessible through your bank's online banking platform or mobile app. This means that when considering how to cancel a Zelle account, you can rest assured you’ll be able to view past transactions made using the service even after its deletion.

Pending payments will either be completed or canceled, depending on the status of the transaction at the time of cancellation.